1. Who we are
This website is operated by: JARCO Macclesfield Ltd
Company number: 17095848
Registered office: Unit 1C South Park Court, Hobson Street, Macclesfield, England, SK11 8BS
Telephone: 01625 917 410
Email: retirement@jarcomacclesfield.co.uk
JARCO Macclesfield Ltd is the organisation responsible for deciding how personal information submitted through this website is used. This is sometimes called being the data controller.
This privacy policy applies only to the use of the JARCO Macclesfield website.
2. What this website does
The website provides information about JARCO Macclesfield and its retirement property management services.
The website does not:
• sell goods or services online;
• take online payments;
• create customer accounts;
• ask visitors to provide their date of birth;
• carry out age verification; or
• make automated decisions about visitors.
Although our services are particularly relevant to retirement developments and people aged 55 and over, we do not collect or use a visitor’s age through this website.
3. Information we collect through the contact form
When you complete the contact form, we may collect:
• your name;
• your email address;
• your telephone number;
• the type of enquiry you are making; and
• any other information you choose to provide when we contact you.
You do not have to use the contact form. You may contact us by telephone or email instead.
Please do not send confidential medical information, bank details, passwords or other highly sensitive information through the website contact form.
4. Why we use your information
We use information submitted through the contact form to:
• receive and understand your enquiry;
• identify the appropriate member of our team to deal with it;
• contact you by telephone or email;
• answer questions about our services;
• discuss the management of a current or prospective development;
• keep an appropriate record of our communications;
• protect our website and systems from misuse; and
• establish, exercise or defend legal claims where necessary.
We will not add you to a marketing mailing list simply because you have contacted us.
We do not sell your personal information.
5. Our lawful reasons for using your information
Data protection law requires us to have a lawful reason for using personal information.
We normally rely on our legitimate interests when receiving and responding to enquiries. Our legitimate interests include operating our business, communicating with people who contact us and considering requests for our services.
Where you ask us to take steps before entering into an agreement with you, we may use your information because it is necessary to take those steps.
We may also use or retain information where this is necessary to comply with a legal obligation or to deal with a legal claim.
We consider that these uses are reasonable and are unlikely to cause an unjustified impact on your privacy.
6. Information collected automatically
When you visit the website, limited technical information may be collected automatically by our website hosting and security systems.
This may include:
• your internet protocol address, commonly called an IP address;
• the date and time of your visit;
• your browser and device type;
• the pages requested;
• basic error or performance information; and
• information used to identify potentially harmful or automated activity.
We use this information to deliver the website, maintain its security, investigate technical problems and prevent misuse.
We do not use this information to make decisions about your eligibility for housing, property services or any other service.
7. Cookies
Cookies are small files that websites may place on your device.
This website may use cookies or similar technologies that are strictly necessary for:
• basic website operation;
• website security;
• preventing fraudulent or automated form submissions;
• remembering privacy choices; and
• maintaining the reliability of the contact form.
Strictly necessary cookies do not normally require consent, but information about them should still be provided.
We do not intend to use advertising, behavioural tracking or social-media tracking cookies.
If optional analytics, advertising, embedded media or similar technologies are introduced in the future, we will update this policy and provide an appropriate cookie choice before those technologies are activated.
You can delete or block cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the website or contact form from working correctly.
8. Who we may share your information with
Your information may be shared only where reasonably necessary with:
• JARCO Macclesfield directors, employees and authorised representatives;
• the relevant person dealing with your enquiry;
• our website hosting, email, IT support and website security providers;
• professional advisers, including solicitors, accountants and insurers;
• contractors or service providers where their involvement is necessary to answer your enquiry;
• a current or prospective client development, where appropriate and lawful; and
• courts, regulators, the police or other authorities where disclosure is legally required.
Service providers acting for us are expected to keep information secure and use it only for the agreed purpose.
We will not sell or rent your contact details to another organisation.
9. Information about another person
Please avoid submitting another person’s personal information unless:
• you have their permission;
• you are authorised to act for them; or
• there is another lawful reason for providing it.
Where appropriate, please tell the other person that you have provided their information to us and direct them to this privacy policy.
10. International transfers
We aim to use service providers that store and process information within the United Kingdom or other places covered by appropriate data protection arrangements.
Some technology providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that an appropriate legal safeguard is in place.
11. How long we keep contact-form information
We will normally keep a general website enquiry for up to 12 months after the enquiry has been answered or closed.
We may delete information sooner where it is no longer needed.
We may keep it for longer where:
• the enquiry develops into a client or business relationship;
• it forms part of a complaint;
• it relates to a dispute or legal claim;
• it is needed for insurance purposes; or
• the law requires us to retain it.
Where an enquiry develops into an ongoing relationship, the information may become subject to a separate privacy notice and retention period.
12. How we protect your information
We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access is limited to people who reasonably need the information to perform their work.
Sending information through the internet can never be guaranteed to be completely secure. Please take care when deciding what information to include in an online form or email.
13. Your data protection rights
Depending on the circumstances, you may have the right to:
• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how your information is used;
• object to our use of your information where we rely on legitimate interests; and
• ask us to provide certain information in a portable format.
These rights are subject to legal conditions and exemptions. They do not always require us to delete information immediately.
We will not normally charge for dealing with a data protection request.
To exercise one of these rights, contact:
Email: retirement@jarcomacclesfield.co.uk
Telephone: 01625 917 410
Post: JARCO Macclesfield Ltd, Unit 1C South Park Court, Hobson Street, Macclesfield, England, SK11 8BS
Please put “Subject Access Request” in the subject line of your email or letter.
We may need to ask for information to confirm your identity before releasing personal information.
14. Complaints
Please contact us first if you are concerned about how we have used your personal information. We will try to investigate and resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data protection regulator.
Contacting us first does not prevent you from making a complaint to the Information Commissioner’s Office.
15. Links to other websites
The website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of those websites. You should read the privacy information provided by the organisation operating the relevant website.
16. Changes to this policy
We may update this privacy policy if:
• the website changes;
• new features are introduced;
• our service providers change; or
• data protection requirements change.
The latest version will be published on this website. The date at the top of the policy will show when it was last updated.
17. Contact us
Questions about this privacy policy or the use of your personal information can be sent to:
JARCO Macclesfield Ltd
Unit 1C South Park Court
Hobson Street
Macclesfield
England
SK11 8BS
Email: retirement@jarcomacclesfield.co.uk
Telephone: 01625 917 410